Refund Policy

Last Updated: July 4, 2025

At RIVA SOLUTIONS LLC, we strive for 100% satisfaction with our professional security camera installation and support services. Please review our refund policy below.

1. Eligibility for Refunds
You may qualify for a refund if:
✅ Service Not Rendered – We couldn't resolve your issue (with documentation)
✅ Cancelled Within 48 Hours – Before technician dispatch
✅ Duplicate Billing – Accidental overcharges

Non-Refundable Scenarios:
❌ Same-day cancellations (<24 hours notice)
❌ Issues caused by post-service user modifications
❌ Manufacturer hardware defects (refer to device warranty)
❌ Issues related to customer's internet service or network configuration
❌ Services already rendered successfully

2. Refund Process
Step 1: Email contact@rivasolutions.site within 7 days of service including:
- Original invoice #
- Description of unresolved issue
- Photos/videos (if applicable)

Step 2: We'll respond within 2 business days to:
- Offer a re-service attempt OR
- Process refund via original payment method

Processing Time: 5-10 business days (varies by bank)

3. Partial Refunds & Service Credits
We may issue:
🔹 50% refund for late cancellations (24-48 hour notice)
🔹 Service credit (110% of original payment) for future bookings
🔹 Pro-rated refunds for partially completed services

4. Warranty Coverage
All paid services include a 30-day guarantee for:
- Identical issue recurrence
- Workmanship errors
- Installation-related problems

Excludes:
- New/unrelated problems
- Physical damage post-service
- Network or internet service issues
- Acts of nature or environmental factors

5. Contact Us
For refund requests or disputes:
📧 Email: contact@rivasolutions.site
📞 Phone: +1 (816) 441-5097

Mailing Address for Correspondence:
RIVA SOLUTIONS LLC
129 W. 2nd Street
Casper, WY 82601

6. Business Information
RIVA SOLUTIONS LLC is a Wyoming Limited Liability Company.
Registered address: 129 W. 2nd Street, Casper, WY 82601