Privacy Policy

Effective Date: 04 July 2025

1. Information We Collect
We may process:

A. Personal Data
- Contact details (name, email, phone)
- Service addresses for installation visits
- Payment information (processed securely through third-party processors)
- Security system details for service purposes

B. Technical Data
- IP address, device type, browser
- Cookies (see Section 4)
- Service interaction logs

2. Legal Basis for Processing

Purpose	Legal Basis
Service delivery	Contract fulfillment
Payment processing	Legal obligation
Customer support	Legitimate interest
Marketing*	Consent (opt-in required)

*You can unsubscribe anytime via email or preference center

3. Data Sharing
We only share with:

- Payment processors (secure payment gateways)
- Service technicians (for appointment purposes only)
- Legal authorities (if required by law with proper documentation)

We never sell or rent your personal data to third parties.

4. Cookies & Tracking
We use:
- Essential Cookies – Site functionality
- Analytics – Google Analytics (anonymized data)

Control via:
- Browser settings
- Our Cookie Consent Manager (available in website footer)

5. Your Rights
Under data protection laws, you may:

- Access your personal data
- Request correction or deletion
- Withdraw consent
- Object to processing
- Data portability
- Lodge complaints with supervisory authorities

Submit requests to: contact@rivasolutions.site

6. Data Security
We employ industry-standard security measures including:

- SSL encryption for all data transmissions
- Regular security assessments and vulnerability testing
- Limited employee access on a need-to-know basis
- Secure data storage practices with encryption at rest
- Regular staff training on data protection

7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typical retention periods are:

- Customer data: 5 years after last service
- Financial records: 7 years for tax purposes
- Marketing consent: Until withdrawal

8. Policy Updates
Changes notified via:

- Email (30 days prior for material changes)
- Site banner (7 days prior)
- Updated revision date on this page

9. Contact Us
Data Protection Officer:
📧 contact@rivasolutions.site
📞 +1 (816) 441-5097
📬 Address: 129 W. 2nd Street, Casper, WY 82601

10. Business Information
RIVA SOLUTIONS LLC is a Wyoming Limited Liability Company.
Registered address: 129 W. 2nd Street, Casper, WY 82601